Last modified: March 8, 2026
Halali Life Pty Ltd ("Halali", "we", or "us") collects and handles your personal information when you apply as an independent courier, use our mobile application, or interact with the Platform. We are committed to protecting your privacy and have established this policy to explain how we manage courier-related data. By using the App or providing delivery services, you acknowledge our data handling practices as set out in this document.
This Privacy Policy applies to Courier applicants, registered Couriers, and their substitutes ("you", "your"). If you utilize substitutes, you must ensure they read and understand this policy before performing any services for Halali. By accessing the App or sharing your personal information with us, you consent to its collection, sharing, and handling in accordance with these terms. If you do not consent to this policy, you must not use the App or provide your personal information to Halali.
Halali collects information from and about you:
a) Directly from you: When you provide it to us during registration.
b) Automatically: When you use the Halali Delivery App.
a) Account Setup and Application: When applying to become a Courier, we require your name, contact details, date of birth, postcode, service location, vehicle type, and bank account information.
b) Verification and Background Checks: To verify your right to work, we (or a third party) may request copies of your government ID, proof of address, and criminal conviction disclosures.
c) Vehicle Compliance: Depending on your vehicle, you must provide copies of your driver's licence, insurance information, and vehicle registration details.
Halali will only process your data for reasons permitted under Australian law and regulations. Our lawful bases for processing your information include:
a) Contractual Necessity: When processing is required to enter into or perform a contract with you.
b) Consent: When we have obtained your express consent.
c) Legitimate Interests: When we have a justifiable reason that aligns with our legitimate business interests.
d) Legal Obligation: When we are required by law to process the information.
Where we process your information for the performance of a contract, or at your request prior to entering a contract, we use your information to:
a) Application Processing: Evaluate and manage your application to become a Courier.
b) Account Management: Create, maintain, and manage your User Account.
c) Operational Support: Facilitate your access to the App and enable the provision of Delivery Services.
d) Verification: Confirm your identity, right to work, and compliance with licensing and insurance requirements.
We may process your data with your consent (or in our legitimate interests) to send you notifications regarding:
a) Halali Products and Services: Notices about our latest offerings and platform updates.
b) Third-Party Promotions: Promotions designed to support your provision of services to Halali.
c) Opt-out Right: You always have the option to unsubscribe from these marketing communications at any time.
We may also process your data when it aligns with our legitimate business interests, including but not limited to:
a) Service Improvement: Enhancing the effectiveness and quality of the support and services you receive from us.
b) Opportunity Tailoring: Customizing the delivery opportunities shared with you to help maximize your earnings.
c) Support Efficiency: Enabling our staff to resolve your enquiries, complaints, or incidents in the most efficient manner.
d) Feedback and Updates: Contacting you for views on the App and notifying you of any significant technical developments or changes.
e) Legal Defense and Protection: Enforcing our contractual terms and agreements, defending legal claims, and protecting the rights and safety of Halali, our customers, and third parties (including fraud prevention).
f) Regulatory Compliance: Responding to law enforcement requests and complying with all applicable Australian laws, court orders, or governmental regulations.
Your information will be transferred to and stored on our servers located within Australia. We remain careful and transparent about sharing your information with third parties.
a) Group Companies: We share your information with other Halali group companies only where necessary for our legitimate legal interests and as permitted by law.
a) Safety and Quality: To promote the safety and quality of the App, we may share your name, contact number, vehicle type, and location (before and during trips) with customers.
b) Business Operations: To facilitate ordinary operations, we share information with third parties who provide services to us, including:
c) Aggregate Data: We may also disclose aggregated, anonymous information to these third-party service providers.
If our business enters into a joint venture with, purchases, or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners, or their professional advisors.
We may also share your information in the following circumstances:
a) Legal Compliance: To comply with any legal obligation or regulatory requirement, including exchanging information with other organizations for fraud protection and prevention.
b) Contract Enforcement: To enforce our contractual terms and any other agreements with you.
c) Rights Protection: To protect the rights of Halali, our restaurant partners, customers, or others, specifically for the purposes of safety and fraud prevention.
We will only keep your personal information for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When determining the relevant retention periods, we will consider factors including:
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it. If this is not possible (e.g., if stored in backup archives), we will securely store and isolate your information until deletion is possible.
You can review and change your personal information by logging into the Delivery App and visiting your account profile page.
You may also contact our Courier Support Team to request access to, correction of, or deletion of your personal information.
a) Account Deletion: We cannot delete your personal information without also deleting your Courier account.
b) Limitations: We may decline a request to change information if we believe the modification would violate any law or legal requirement, or result in inaccurate records.
Do-Not-Track ("DNT") is a privacy preference that users can set in certain web browsers and mobile operating systems.
a) Current Status: As there is currently no uniform industry standard for recognizing DNT signals, Halali does not respond to DNT browser signals or other automated tracking preference mechanisms.
b) Future Updates: If an online tracking standard is adopted that we are required to follow in the future, we will update this Privacy Policy to inform you of our revised practices.
We may update this Privacy Policy from time to time. If we make material changes to how we treat your personal information, we will notify you by posting the updated policy on this page and via email, text message, or pop-up notification.
Your Responsibility: You are responsible for ensuring we have your most current, deliverable email address and active phone number to receive these updates.
For questions or comments regarding this Privacy Policy and our privacy practices, please contact us at: [Halali Privacy Email].
To register a complaint or formal concern, please contact our Customer Support Team at: [Halali Support Email]